DELAYS DUE TO GENERAL LACK OF PREDICTABILITY IN LIFE POST-2020
Shipping times may be longer than usual for a variety of reasons beyond our control!
Pickup by USPS or drop-off by us to the post office will happen within three business days after you place your order.
Gift Horse goods are sometimes handmade and other times manufactured. In all cases, your items are packaged and prepared for shipping with lots of TLC!
Please note: holiday delivery cannot be guaranteed!
If you need your item by ANY specific date or have special packaging instructions, please contact us directly to coordinate!
We assure you we do our best on our end to meet your time-sensitive needs, but after the parcel is in USPS custody it is in *their* hands!
A great practice is to always LEAVE A NOTE with your order at checkout letting us know when you want to receive it by!
Haven't received your order yet? Or only received part of your order?
First things first, check the tracking information that came in your shipping confirmation e-mail!
If your tracking number says the order has arrived but it isn't in your mailbox, check with your postal worker and your neighbors and give it at least 24 hours--sometimes the orders are marked "delivered" prematurely on the USPS site, but won't show up for several days after the fact.
If you have done the above to no avail, please contact us with your order number and we will do our best to clarify and assist you!
Please bear in mind that we have no control over the package after USPS picks it up.
Wondering why your order is still in pre-shipment status?
There may be a number of reasons for this:
1. Your order may contain an item that has been unexpectedly delayed or out of stock. We will contact you directly if this is the case to show you similar items to the one you ordered, cancel the item purchased, or see if you are willing to wait for the item to be restocked.
2. Your order has been packed/labeled, but has yet to be picked up by USPS or dropped off at the post office.
3. Your order has been picked up by USPS, but hasn't been scanned into their system yet.
Order lost, damaged, or stolen?
In the unfortunate case that your order never arrives or is somehow defective or damaged en route, please contact us so we can resolve this with store credit, or replacement!
We ship via the United States Postal Service (USPS) from Nashville, TN. Rates are based on weight and distance the order will travel with a markup to cover the cost of the mailer and insurance for your order should it get lost.
We can switch your preferred shipping method if you e-mail us directly within 24hrs of placing your order to coordinate. Additional rates may apply!
Adding items to orders/Combining orders
Forgot something? Please place a separate order and contact us within 24 hours to combine it with your previous order. We will refund the shipping difference.
Want to combine orders? Contact us! We will refund you the difference, but you may not save much on shipping, though, as rates are weight-based.
Your package will ship from Nashville, TN. We pack orders within three business days after you place your order. You should receive your tracking information within four business days after placing your order.
If you need your item overnighted or by a specific date, please click here to contact us directly to coordinate!
If you qualify for free shipping, all items will be shipped USPS first class unless they are over 16oz, in which case they will be shipped USPS Priority Mail.